We have this little sandwich place near our house that we order from once a week, well, if I’m being honest, it’s probably more, but whatever. The sandwiches are good, but they have oatmeal chocolate chip cookies that are fucking unbelievable.
A few weeks ago I ordered dinner using their online ordering system and then left to run some errands before going to pick up the order. I arrived at the store five minutes earlier than my pick up time. No big deal, right? Well, clearly it was a huge fucking deal because a girl with a permanent bitchface greeted (I’m lying here, she basically said fuck off using her face) me at the pick-up counter.
After looking at her watch twice, she then said, “You’re early. Why are you early?” Are you fucking kidding me? You don’t know who you’re fucking with here, Bitchface. My response, “Do you need me to go sit in my car for five minutes and then come back in?”
Of course at the point she says nothing. Just orders some poor teenage kid to get my order ready. After ten minutes, which was now past my pick up time, my order is ready. But not really. They don’t have the fucking oatmeal cookies I ordered. I let it go, despite my obsessive love of cookies. I wasn’t interested in battling with Bitchface anymore.
Flash to a week later. Online order placed, cookies added and once again, I go to pick up my order and Bitchface is there. “We don’t have your cookie,” Bitchface announces as soon as I reach the register. What the fucking fuck!!??? I just look at her as the same teenage boy from before gets my order ready and asks where my cookies are. Bitchface turns around, glares at him and tells him they don’t have any, which prompts him to say, “Well, I put them right here when I was getting the order ready.” Again are you fucking kidding me?? Bitchface sold my fucking cookies before I could there!! The kid hands me my order and apologizes to me, all the while my eyes are staring right at Bitchface.
Glutton for punishment, a week later, I place the same order and head in there to pick it up. NO FUCKING COOKIES AGAIN!!! This time I’m fuming and Bitchface headed for the hills as soon as she saw me come through the door. I’m now dealing with the manager who must be married to Bitchface because he’s just as pleasant…a total fuckwit dickhead. Dickhead tells me he doesn’t have my cookies and my response was, “For the last three Fridays, I’ve ordered dinner from here and for the last three Fridays you haven’t had the cookies I ordered.” (Now, I may have ordered the last three Fridays in a row, but generally I legit order once a week. I’m certain I’m their best customer.)
Dickhead: You should’ve ordered earlier in the day, like at noon. We had them then.
Me: *Laughing* I wasn’t hungry at noon.
Dickhead: The food is on a first come, first serve basis.
Me: *Laughing even louder now* That’s some good business practices you have while running a restaurant. I’d love to see what happened if you ran out of bread since you serve sandwiches.
Dickhead: *Handing me my order minus the cookies* Can I get you anything else?
Me: Just the cookies.
Dickhead: We don’t have them.
Me: Since obviously you sell a lot of them, wouldn’t it be smart to make more, especially seeing as I placed my order an hour ago. That would give you plenty of time to make more.
Dickhead: It’s first come, first serve.
Me: I’m contacting your corporate office.
At this point Dickhead says nothing and Bitchface has now emerged from her hiding in the backroom. I give her a good long stink eye before adding, “By the way, your corporate office is the city I live in so you can guarantee I’m gonna be up their ass.”
I was fuming by the time I got home and Hubs B was just as pissed off about the missing cookies. Between my love of food and Hubs B’s boycotting skills, they’ve lost our business. And I’m certain they spit in my food as soon as my name comes up on their order sheet.
Standby because I sent a scathing email to their corporate office, in which I included a screen shot of a Google map of all the sandwich shops within walking distance of their store. I’m looking forward to their response.
PM2
